FREQUENTLY
ASKED QUESTIONS
Company
Hours
1800SCALES.com
is always online 24 hours a day, 7 days a week. Regular Order
Processing Hours are Monday thru Friday, 8:30am - 4:00pm EST.
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Contact
Information
There
are several easy ways to contact us. Electronic Mail sales@1800scales.com
or use our live
chat feature are the easiest and quickest ways to contact
us. Live chat is normally available most Fridays 8:30 am to 1:00
pm and from 2:30pm to 4:00 pm EST
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of page
How
do Product Ratings Work? How can I rank products on your site?
Simply
click on the rating link for each product on its individual product
page. If the product you are looking to rate doesn't have a rating
link that is clickable, just email us sales@1800scales.com and
tell us what you think of a particular product. Rate it on a scale
of 1 Star to 5 Stars -- with 1 being the worst and 5 being the
best rating possible.
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Order Status?
Orders
generally ship out within 1 to 2 business days and are delivered
within 5-10 days usually by UPS. You should receive a confirmation
email right after you ordered if you entered a correct email
address with us. We make every attempt to include tracking
info with every order, however sometimes tracking numbers aren't
available.
If
you still wish to check on the status and have not received any
emails from us within 4 to 5 business days, please email us at
sales@1800scales.com for an update.
| Items |
Number
of Days Typically Before Item Ships (Lead Time)
|
| Balances
|
2
to 5 days
|
| Bench
Scales |
2
to 5 days
|
| Floor
Scales, Pallet Jack Scales |
2
to 7 days
|
| Crane
Scales |
2
to 5 days
|
| Intercomp
Crane Scales |
1
to 3 weeks
|
| Weights |
1
to 4 days
|
|
Wheel
Scales (Intercomp)
|
2
to 4 weeks
|
|
Wheel
Scales (Longacre)
|
1 to 3 days
|
|
The
numbers above are generally true, there
are always exceptions but most of the time the numbers
above are a good estimate of the lead time you can expect.
Remember lead time is the time before the item ships out.
If you have a specific date that you must have your scale
delivered by, please email us and ask if delivery can
be made by that date.
|
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If I can't find a scale product
on your online catalog, does that mean you don't have it?
Absolutely
not! Chances are if we don't have it, we can get it! Not all of
the scales and scale parts we carry are listed in our online catalog.
Due to the large number of manufacturers we are a distributor
for, it is next to impossible to keep ALL of them for sale online
- not to mention keeping all the information current. So if you
can't find it online, please email us and we will be happy to
help you find what you are looking for!
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Are there minimum order quantities
on scales?
Yes, $10.00
is the minimum order .
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Payment
Information
You
may pay with credit card--We accept Mastercard, Visa, American
Express & Discover. We also accept cashier's checks &
money orders. All payments must be made in US dollars.
For
security purposes, we require the Card Security Code on your credit
card. For most credit cards, enter the three-digit number that
follows your account number on the back of your card.
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Do
I need to calibrate my new scale?
NO!
99.9% of the time your new scale comes to you factory calibrated.
If you feel that you need to have it calibrated or wish to have
it calibrated at your facility, you will need to call your local
scale dealer to calibrate the item. Normally, this will cost you
an hourly rate plus mileage. In some cases, you can take the scale
to your local scale dealer. However, it is not a good idea for
you to try to calibrate the scale yourself. The reason is simple.
Scale technicians have experience calibrating scale systems and
have certified test weights. (Please note, balances like Ohaus
Adventurer Pro with internal calibration weights can be calibrated
by end users) Most scales however do not feature this.
Does
this mean your scale will be 100% accurate when you receive it?
No. Many factors contribute to a scale being accurate. A scale
can be weighing perfectly at our location and not weigh perfect
at your location. This can be due to a number of factors such
as gravity and abuse during shipping / transit time. This is the
case no matter where you purchase an item. It is always a good
idea to have your local scale company calibrate and install your
scale.
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Can
I order over the Phone?
We
at 1800SCALES.com™ currently focus entirely on the internet
eCommerce market. Actually it's pretty simple really. One huge
way to limit costs and save you more money is to not hire a large
group of employees or staff the phones all day. You can order
over the phone, but the prices will not be the same
-- same is true for needing written quotes.
Unfortunately
(or fortunately) the internet has created an intense and competitive
marketplace for everyone. The truth is we are not structured internally
to spend time manning the phones, answering questions, writing
down orders, & giving every single person that calls in unlimited
scale advice for FREE (believe us, we've done all of that in the
past and there is simply not enough time in the day)
We've been operating this website since 2005 and have thousands
of satisfied customers. Many are repeat customers. Part of offering
lots of weighing products with low prices is to reduce overhead.
We've taken great effort to provide all the product info that
we can on the website. We still strive to give you quality scale
products at great prices, we simply have to take advantage of
the medium that the internet is. If you still have questions,
email us or chat with us, and we will be glad to answer them for
you. In fact, during normal business hours we usually respond
very quickly to emailed requests and probably give much
more detailed written information than anyone would talking on
a telephone. Plus there is no annoying voice mail / phone tag
that you invariably seem to get these days everywhere you go.
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Shipping Policy
The
standard method of shipment for internet orders is UPS Ground
Service. If any item ordered is temporarily out of stock, the
available merchandise will be shipped immediately. We do NOT ship
to PO boxes. Backordered items will be shipped within 30 days.
Items that exceed 100 pounds will normally be shipped best price,
Motor Freight. We can ship most light to medium weight items to
Alaska and Hawaii, however we may have to contact you with an
updated shipping total due to higher shipping costs to those locations.
Shipments to other countries may incur a larger freight total
than listed on the order. You are responsible for entering the
correct ship to address, we are not responsible for customer errors
in data entry, so please take your time and enter your information
correctly.
Note:
Many times delivery drivers will leave packages on the front porch,
in the garage, at the front door, etc... and never get a signature.
If you're concerned that your package could be stolen before you
are able to retrieve it, you need to mention that at the time
of order so that we can request that the delivery driver must
get a signature before leaving the item. This will incur a slightly
more expensive freight bill, but could be well worth it. Or, you
can have the item shipped where you know it will be signed for.
Otherwise, if your item is delivered and then stolen, we are not
responsible for that and you will have to work with your local
police and/or the delivery company to try and find your item.
*Please
note many floor scales and other large items are shipped via motor
freight. You will need a loading dock and/or forklift in order
to offload the item. If you don't have this offloading equipment,
you need to have the items delivered to a place that does. You
are responsible for any additional charges incurred by the freight
company.
RETURNS
Our products ship from our location or straight
from the manufactuer in perfect working condition. We will be
happy to exchange, refund, or credit any return you have as long
as the scale is in the same condition as it was shipped in. (Including
original packing and box with no damage, writing, missing pieces
etc...)
All returns must be within 10 days of purchase, must be in original
packaging, and in new condition.
A 10 to 30 percent re-stocking fee will be charged on all items
due to credit card fees, mfg/supplier fees & handling.
Shipping and handling charges are nonrefundable.
Contact
us before returning any item to receive return authorization
number or other return info. Please send returns to the address
we specify at the time of the email.
Please
note that we do not accept returns on test weights or consumable
items such as printer ribbons and labels.
Also,
please note that if you need to return or exchange an item that
was shipped to you from the manufacturer, we must follow the
manufacturer's return policies. This may involve shipping
items back to the manufacturer prepaid, receiving a call tag for
the item from UPS etc...
PRICING
Due to fluctuating steel market, prices are subject
to change at any given time.
SALES
TAX
Sales tax will be added to the order total for
our NC Customers. *Also, please take note that many of our vendors
are now being required to charge sales tax for items dropshipped
to certain states. You may be contacted and/or billed for sales
tax or need to supply a state sales tax exemption certificate.
SHIPPING
1800SCALES.com usually ships UPS Ground or Motor
Freight (depending on size/weight of packages) *Please note many
floor scales and other large items are shipped via motor freight.
You will need a loading dock or forklift in order to offload the
item. If you don't have this offloading equipment, you need to
have the items delivered to a place that does. You are responsible
for any charges incurred by the freight company.
In
some cases, we do offer UPS 2nd Day expedited shipping. We do
not ship USPS. We do NOT ship to PO Boxes or APO/FPO. Calibration
Weights ordered with certificates, usually take at least
4 business days before shipping to you. On some large weight orders,
shipping totals will be "officially" calculated at the
factory, prior to shipping. "Shipping Included" or "Free
Shipping" offers, refer to continental US customers only.
You must email us for shipping costs for any item going to HI,
AK, or Canada.
International
orders and orders to Alaska and Hawaii are subject to an extra
charge for shipping due to the extra cost of shipping to those
destinations.
PAYMENT
OPTIONS
We accept Visa, Discover, American Express, and
Mastercard. You can also place an order by mailing a check or
money order to us. Please contact us for the correct facility
to mail information to.
Be
sure to include items/capacities/models you require along with
phone number and ship to address, or we will not be able to process
the order. Don't forget to add shipping costs and tax if applicable.
WARRANTY
All warranty service for original customers is
provided by the manufacturer of the product purchased. Warranty
terms vary from product to product but are generally manufacturer
limited warranties. Please be sure that you read the manufacturer's
warranty terms and conditions as soon as you receive your product.
To use the manufacturer's warranty, please check your owner's
manual for the customer service number of the manufacturer of
the product you purchased. If you can not locate the number, please
e-mail us at sales@1800scales.com and we can assist you in obtaining
the correct number. If you would like a copy of the warranty prior
to purchasing, please call us and we will be happy to fax it to
you.
ALL
PRODUCTS SOLD BY 1800 SCALES.com ARE WARRANTEED BY THE MANUFACTURER.
WARRANTIES VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT
SPECIFICATIONS PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE
MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER
IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE
OR WORKMANSHIP. DAMAGE RESULTING BY ACCIDENT OR MISUSE, EXPOSED
TO DAMAGING MATERIALS, OR AS A RESULT OF SERVICE OR MODIFICATION
BY ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY.
WHETHER DAMAGE IS/ISN'T COVERED UNDER WARRANTY IS SOLELY DECIDED
BY THE MANUFACTURER. PLEASE NOTE YOU WILL BE RESPONSIBLE FOR ALL
SHIPPING COST ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO
THE MANUFACTURER OR 1800 SCALES.com AFTER OBTAINING AN RMA#.
