FREQUENTLY
ASKED QUESTIONS
Company
Hours
1800SCALES.com
is always online 24 hours a day, 7 days a week. Regular Business
Hours are M-F 8:30am - 4:00pm EST.
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Contact
Information
There are
several easy ways to contact us. Electronic Mail sales@1800scales.com
or use our live
chat feature are the easiest and quickest ways to contact
us. Live chat is normally available most Fridays 8:30 am to 1:00
pm and from 2:30pm to 4:00 pm EST
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of page
How
do Product Ratings Work? How can I rank products on your site?
Simply email
us sales@1800scales.com and tell us what you think of a particular
product. Rate it on a scale of 1 Star to 5 Stars -- with 1 being
the worst and 5 being the best rating possible. The rating system
on our site is a compiliation of user ratings and sales / service
personnel ratings, to give you a very good idea of not only what
user's think of the product, but also sales and service staff
as well.
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Order Status?
Orders generally
ship out within 1-2 days and are delivered within 5-10 days usually
by UPS. You should receive a confirmation email right after you
ordered if you entered a correct email address with us. We
make every attempt to include tracking info with every order,
however sometimes tracking numbers aren't available.
If you still
wish to check on the status and have not received any emails from
us within 3-4 business days, please email us at sales@1800scales.com
for an update.
| Items |
Number
of Days Typically Before Item Ships (Lead Time)
|
| Balances,
Bench Scales, Indicators |
1
to 3 days
|
| Floor
Scales, Pallet Jack Scales |
1
to 3 days
|
| Crane
Scales |
2
to 14 business days
|
| Weights |
1
to 4 days
|
| Wheel
Scales |
2
to 4 weeks
|
|
The
numbers above are generally true, there are always
exceptions but most of the time the numbers above are a
good estimate of the lead time you can expect. Remember
lead time is the time before the item ships out.
|
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If I can't find a scale product on your online
catalog, does that mean you don't have it?
Absolutely
not! Chances are if we don't have it, we can get it! Not all of
the scales and scale parts we carry are listed in our online catalog.
Due to the large number of manufacturers we are a distributor
for, it is next to impossible to keep ALL of them for sale online
- not to mention keeping all the information current. So if you
can't find it online, please email us and we will be happy to
help you find what you are looking for!
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Are there minimum order quantities on scales?
Yes, $10.00
is the minimum order .
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Payment
Information
You may pay
with credit card--We accept Mastercard, Visa & Discover. We
also accept cashier's checks & money orders. All payments
must be made in US dollars.
For security
purposes, we require the Card Security Code on your credit card.
For most credit cards, enter the three-digit number that follows
your account number on the back of your card.
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Can
I order over the Phone?
We at 1-800-SCALES.com™
currently focus entirely on the internet. Actually it's pretty
simple really. One huge way to limit costs and save you more money
is to not hire a large group of employees or staff the phones
all day. You can order over the phone, but the prices will
not be the same -- same is true for needing written quotes.
Unfortunately
(or fortunately) the internet has created an intense and competitive
marketplace for everyone. Fact is, we can't spend tons of time
manning the phones, answering questions, writing down orders,
& giving every single person that calls in scale advice for
FREE (believe us, we've done all of that in the past and there
is not enough time in the day!)
Part of offering
lots of weigh products with low prices is to reduce overhead.
We've taken great effort to provide all the product info that
we can on the website. We still strive to give you quality scale
products at great prices, we simply have to take advantage of
the medium that the internet is. If you still have questions,
email us or chat with us, and we will be glad to answer them for
you. In fact, during normal business hours we usually respond
very quickly to emailed requests and probably give much more detailed
written information than anyone would talking on a telephone!
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Shipping Policy
The standard
method of shipment for internet orders is UPS Ground Service.
If any item ordered is temporarily out of stock, the available
merchandise will be shipped immediately. We do NOT ship to PO
boxes. Backordered items will be shipped within 30 days. Items
that exceed 100 pounds will normally be shipped best price, Motor
Freight. We can ship most light to medium weight items to Alaska
and Hawaii, however we may have to contact you with an updated
shipping total due to higher shipping costs to those locations.
Shipments to other countries may incur a larger freight total
than listed on the order. You are responsible for entering the
correct ship to address, we are not responsible for customer errors
in data entry, so please take your time and enter your information
correctly.
Note:
Many times delivery drivers will leave packages on the front porch,
in the garage, at the front door, etc... and never get a signature.
If you're concerned that your package could be stolen before you
are able to retrieve it, you need to mention that at the time
of order so that we can request that the delivery driver must
get a signature before leaving the item. This will incur a slightly
more expensive freight bill, but could be well worth it. Or, you
can have the item shipped where you know it will be signed for.
Otherwise, if your item is delivered and then stolen, we are not
responsible for that and you will have to work with your local
police and/or the delivery company to try and find your item.
*Please
note many floor scales and other large items are shipped via motor
freight. You will need a loading dock and/or forklift in order
to offload the item. If you don't have this offloading equipment,
you need to have the items delivered to a place that does. You
are responsible for any additional charges incurred by the freight
company.
RETURNS
We will be happy to exchange, refund, or credit
any return you have as long as the scale is in the same condition
as it was shipped in. (Including original packing and box!)
All returns must be within 10 days of purchase, must be in original
packaging, and in new condition.
A 10 to 30 percent re-stocking fee will be charged on all items.
No refunds will be made after 30 days of purchase.
Shipping and handling charges are nonrefundable.
Contact
us before returning any item to receive return authorization
number or other return info. Please send returns to the address
we specify at the time of the email.
Please note
that we do not accept returns on consumable items such as printer
ribbons and labels.
PRICING
Due to fluctuating steel market, prices are subject
to change at any given time.
SALES TAX
Sales tax will be added to the order total for
our NC Customers. *Also, please take note that many of our vendors
are now being required to charge sales tax for items dropshipped
to certain states. You may be contacted and/or billed for sales
tax or need to supply a state sales tax exemption certificate.
SHIPPING
1-800-SCALES.com usually ships UPS Ground or Motor
Freight (depending on size/weight of packages) *Please note many
floor scales and other large items are shipped via motor freight.
You will need a loading dock or forklift in order to offload the
item. If you don't have this offloading equipment, you need to
have the items delivered to a place that does. You are responsible
for any charges incurred by the freight company.
In some cases,
we do offer UPS 2nd Day expedited shipping. We do not ship USPS.
We do NOT ship to PO Boxes or APO/FPO. Calibration Weights ordered
with certificates, usually take at least 4 business days
before shipping to you. On some large weight orders, shipping
totals will be "officially" calculated at the factory,
prior to shipping. "Shipping Included" or "Free
Shipping" offers, refer to continental US customers only.
You must email us for shipping costs for any item going to HI,
AK, or Canada.
International
orders and orders to Alaska and Hawaii are subject to an extra
charge for shipping due to the extra cost of shipping to those
destinations.
PAYMENT OPTIONS
We accept Visa, Discover, and Mastercard. You can
also place an order by mailing a check or money order to us at
1800SCALES.com 5393 Farrell Rd. Sanford, NC 27330.
Be sure to
include items/capacities/models you require along with phone number
and ship to address, or we will not be able to process the order.
Don't forget to add shipping costs and tax if applicable.
WARRANTY
All warranty service for original customers is
provided by the manufacturer of the product purchased. Warranty
terms vary from product to product but are generally manufacturer
limited warranties. Please be sure that you read the manufacturer's
warranty terms and conditions as soon as you receive your product.
To use the manufacturer's warranty, please check your owner's
manual for the customer service number of the manufacturer of
the product you purchased. If you can not locate the number, please
e-mail us at sales@1800scales.com and we can assist you in obtaining
the correct number. If you would like a copy of the warranty prior
to purchasing, please call us and we will be happy to fax it to
you.
ALL PRODUCTS
SOLD BY 1800 SCALES.com ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES
VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS
PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER.
WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS
THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE OR WORKMANSHIP. DAMAGE
RESULTING BY ACCIDENT OR MISUSE, EXPOSED TO DAMAGING MATERIALS,
OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN
THE MANUFACTURER IS NOT COVERED UNDER WARRANTY. WHETHER DAMAGE
IS/ISN'T COVERED UNDER WARRANTY IS SOLELY DECIDED BY THE MANUFACTURER.
PLEASE NOTE YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COST ASSOCIATED
WITH RETURNING THE SCALE / BALANCE TO THE MANUFACTURER OR 1800
SCALES.com AFTER OBTAINING AN RMA#.
