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Welcome to 1-800-SCALES.com™

Your Home for Easy to Use Industrial Scales, User Friendly Parts Counting Scales, Load Cells and Calibration Test Weights

 

FREQUENTLY ASKED QUESTIONS

 

 

 

 

 

Company Hours

1800SCALES.com is always online 24 hours a day, 7 days a week. Regular Business Hours are M-F 8:30am - 4:00pm EST.

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Contact Information

There are several easy ways to contact us. Electronic Mail sales@1800scales.com or use our live chat feature are the easiest and quickest ways to contact us. Live chat is normally available most Fridays 8:30 am to 1:00 pm and from 2:30pm to 4:00 pm EST

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How do Product Ratings Work? How can I rank products on your site?

Simply email us sales@1800scales.com and tell us what you think of a particular product. Rate it on a scale of 1 Star to 5 Stars -- with 1 being the worst and 5 being the best rating possible. The rating system on our site is a compiliation of user ratings and sales / service personnel ratings, to give you a very good idea of not only what user's think of the product, but also sales and service staff as well.

 

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Order Status?

Orders generally ship out within 1-2 days and are delivered within 5-10 days usually by UPS. You should receive a confirmation email right after you ordered if you entered a correct email address with us. We make every attempt to include tracking info with every order, however sometimes tracking numbers aren't available.

If you still wish to check on the status and have not received any emails from us within 3-4 business days, please email us at sales@1800scales.com for an update.

Items
Number of Days Typically Before Item Ships (Lead Time)
Balances, Bench Scales, Indicators
1 to 3 days
Floor Scales, Pallet Jack Scales
1 to 3 days
Crane Scales
2 to 14 business days
Weights
1 to 4 days
Wheel Scales
2 to 4 weeks

 

The numbers above are generally true, there are always exceptions but most of the time the numbers above are a good estimate of the lead time you can expect. Remember lead time is the time before the item ships out.


 

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If I can't find a scale product on your online catalog, does that mean you don't have it?


Absolutely not! Chances are if we don't have it, we can get it! Not all of the scales and scale parts we carry are listed in our online catalog. Due to the large number of manufacturers we are a distributor for, it is next to impossible to keep ALL of them for sale online - not to mention keeping all the information current. So if you can't find it online, please email us and we will be happy to help you find what you are looking for!

 

 

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Are there minimum order quantities on scales?


Yes, $10.00 is the minimum order .

 

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Payment Information

You may pay with credit card--We accept Mastercard, Visa & Discover. We also accept cashier's checks & money orders. All payments must be made in US dollars.

Visa & Mastercard Discover Card

For security purposes, we require the Card Security Code on your credit card. For most credit cards, enter the three-digit number that follows your account number on the back of your card.

 

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Can I order over the Phone?

We at 1-800-SCALES.com™ currently focus entirely on the internet. Actually it's pretty simple really. One huge way to limit costs and save you more money is to not hire a large group of employees or staff the phones all day. You can order over the phone, but the prices will not be the same -- same is true for needing written quotes.

Unfortunately (or fortunately) the internet has created an intense and competitive marketplace for everyone. Fact is, we can't spend tons of time manning the phones, answering questions, writing down orders, & giving every single person that calls in scale advice for FREE (believe us, we've done all of that in the past and there is not enough time in the day!)

Part of offering lots of weigh products with low prices is to reduce overhead. We've taken great effort to provide all the product info that we can on the website. We still strive to give you quality scale products at great prices, we simply have to take advantage of the medium that the internet is. If you still have questions, email us or chat with us, and we will be glad to answer them for you. In fact, during normal business hours we usually respond very quickly to emailed requests and probably give much more detailed written information than anyone would talking on a telephone!

 

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Shipping Policy

The standard method of shipment for internet orders is UPS Ground Service. If any item ordered is temporarily out of stock, the available merchandise will be shipped immediately. We do NOT ship to PO boxes. Backordered items will be shipped within 30 days. Items that exceed 100 pounds will normally be shipped best price, Motor Freight. We can ship most light to medium weight items to Alaska and Hawaii, however we may have to contact you with an updated shipping total due to higher shipping costs to those locations. Shipments to other countries may incur a larger freight total than listed on the order. You are responsible for entering the correct ship to address, we are not responsible for customer errors in data entry, so please take your time and enter your information correctly.

Note: Many times delivery drivers will leave packages on the front porch, in the garage, at the front door, etc... and never get a signature. If you're concerned that your package could be stolen before you are able to retrieve it, you need to mention that at the time of order so that we can request that the delivery driver must get a signature before leaving the item. This will incur a slightly more expensive freight bill, but could be well worth it. Or, you can have the item shipped where you know it will be signed for. Otherwise, if your item is delivered and then stolen, we are not responsible for that and you will have to work with your local police and/or the delivery company to try and find your item.

*Please note many floor scales and other large items are shipped via motor freight. You will need a loading dock and/or forklift in order to offload the item. If you don't have this offloading equipment, you need to have the items delivered to a place that does. You are responsible for any additional charges incurred by the freight company.

 

 

RETURNS
We will be happy to exchange, refund, or credit any return you have as long as the scale is in the same condition as it was shipped in. (Including original packing and box!)
All returns must be within 10 days of purchase, must be in original packaging, and in new condition.
A 10 to 30 percent re-stocking fee will be charged on all items.
No refunds will be made after 30 days of purchase.
Shipping and handling charges are nonrefundable.

Contact us before returning any item to receive return authorization number or other return info. Please send returns to the address we specify at the time of the email.

Please note that we do not accept returns on consumable items such as printer ribbons and labels.

PRICING
Due to fluctuating steel market, prices are subject to change at any given time.

SALES TAX
Sales tax will be added to the order total for our NC Customers. *Also, please take note that many of our vendors are now being required to charge sales tax for items dropshipped to certain states. You may be contacted and/or billed for sales tax or need to supply a state sales tax exemption certificate.

SHIPPING
1-800-SCALES.com usually ships UPS Ground or Motor Freight (depending on size/weight of packages) *Please note many floor scales and other large items are shipped via motor freight. You will need a loading dock or forklift in order to offload the item. If you don't have this offloading equipment, you need to have the items delivered to a place that does. You are responsible for any charges incurred by the freight company.

In some cases, we do offer UPS 2nd Day expedited shipping. We do not ship USPS. We do NOT ship to PO Boxes or APO/FPO. Calibration Weights ordered with certificates, usually take at least 4 business days before shipping to you. On some large weight orders, shipping totals will be "officially" calculated at the factory, prior to shipping. "Shipping Included" or "Free Shipping" offers, refer to continental US customers only. You must email us for shipping costs for any item going to HI, AK, or Canada.

International orders and orders to Alaska and Hawaii are subject to an extra charge for shipping due to the extra cost of shipping to those destinations.

PAYMENT OPTIONS
We accept Visa, Discover, and Mastercard. You can also place an order by mailing a check or money order to us at 1800SCALES.com 5393 Farrell Rd. Sanford, NC 27330.

Be sure to include items/capacities/models you require along with phone number and ship to address, or we will not be able to process the order. Don't forget to add shipping costs and tax if applicable.

WARRANTY
All warranty service for original customers is provided by the manufacturer of the product purchased. Warranty terms vary from product to product but are generally manufacturer limited warranties. Please be sure that you read the manufacturer's warranty terms and conditions as soon as you receive your product. To use the manufacturer's warranty, please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you can not locate the number, please e-mail us at sales@1800scales.com and we can assist you in obtaining the correct number. If you would like a copy of the warranty prior to purchasing, please call us and we will be happy to fax it to you.

ALL PRODUCTS SOLD BY 1800 SCALES.com ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE OR WORKMANSHIP. DAMAGE RESULTING BY ACCIDENT OR MISUSE, EXPOSED TO DAMAGING MATERIALS, OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY. WHETHER DAMAGE IS/ISN'T COVERED UNDER WARRANTY IS SOLELY DECIDED BY THE MANUFACTURER. PLEASE NOTE YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COST ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO THE MANUFACTURER OR 1800 SCALES.com AFTER OBTAINING AN RMA#.

 

 

 

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Pricing, specification and availability of our products are subject to change without notice. We are not responsible for typographical errors or manufacturers claims.

Privacy Policy Statement: We respect the privacy of our customers. We do not sell or distribute your information without your permission. By using our website, you agree to the terms of the privacy policy in effect at that time.

NOTE: It is the purchaser's responsibility to determine suitability and fitness of products for purchaser's particular purpose, application, or intended use. If you have any questions or concerns on a product's application for your intended use, please contact us prior to your purchase. Our friendly, knowledgeable customer service/applications support personnel are available to help you. Email us! sales@1800scales.com

 

 

 

We have scales for everyone. Here's just some of the uses:
Animal scales, Industrial Balances, Bakery Scales, Bench scales, Cattle Scale, Check weighing scales, Coin Counters, Counting scales, Parts Count System, Crane scales, Doctor scales, Floor scales, Load Cell, Postal scales, Price computing label printing scales, Printers, Remote Displays, Scale indicators, Scale Repair, Truck scales, Used scales, Washdown units, Weight kits, and more !

 

Mfg's Products

ACCULAB , AmCells , CAMBRIDGE , CCi , EMERY WINSLOW , FIRST-WEIGH , HEALTH O METER , KILOTECH , IWT & UWE , SALTER BRECKNELL , SETRA , TOTALCOMP , TRANSCELL TECHNOLOGY , THURMAN , TOR-REY , VMC

 

 

We are a full service scale company. Distributor of various manufacturers including Mettler Toledo Xpress, Inscale, Rice Lake Weighing, Cardinal Detecto, CCi, Acculab, Salter Brecknell, Seca, Thurman, & Yamato

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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